Personalized back pain care, at scale.
MyBackHub partners with payers, employers, and providers to deliver a complete back pain platform — AI assessment, personalized programs, live care navigators, and physician oversight — all designed for measurable outcomes.
Recommended by doctors at…
$200B spent. The cost curve keeps compounding.
Most MSK point solutions engage members after the imaging order, after the specialty referral, after the productivity loss. By the time a retrospective program flags a back pain case, the cost curve has already compounded — and the member has often been routed toward low-value care that doesn't actually heal.
of MSK surgeries considered unnecessary across the U.S. care system.
average annual cost per low back pain Medicare member (~$960 for private insurance).
number needed to treat to avert one spinal fusion in a published cohort.
Care that engages upstream of escalation.
We're the intelligent triage layer that meets members at the moment of complaint and routes them into evidence-based, guideline-concordant pathways — before the cost curve has a chance to compound.
AI 3D spinal assessment
Delivered to members at the point of need, accessible from any device. Triage built for the moment of complaint, not after the imaging order.
Live human care navigators
Trained navigators stay with the member through pathway selection, scheduling, and follow-through. AI doesn't replace the human in the loop.
Comprehensive care plan
A documented, guideline-concordant plan tailored to each member, sharable with downstream providers and care teams.
Physician oversight
Orthopedic clinical leadership reviews protocols and edge-case escalations, anchoring the platform in medical accountability.
Published outcomes.
Peer-reviewed credibility.
Three prospectively measured outcomes anchor the platform's clinical foundation. Modeled ROI sits on top of clinical evidence — not the other way around.
The remote digital program offers a nonoperative approach to improving outcomes and holds promise for transforming the current adult care paradigm.
Built for the buyer making the decision.
We model the impact differently for each audience. Pick your context to see where the value lands.
Benefits leaders evaluating MSK point solutions — looking for a solution that engages members earlier than retrospective programs and demonstrates productivity recovery alongside medical savings.
- Avoided ED visits for non-specific low back pain
- Reduced unnecessary advanced imaging within first 6 weeks
- Surgery diversion through guideline-concordant conservative care
- Productivity recovery (absenteeism & presenteeism)
Modeled across a representative employer population using national MSK utilization benchmarks. Conservative engagement at 2–5% of eligible MSK population.
Health plans and MA payers evaluating spine care vendors, with growing pressure on STARS, HEDIS, and total-cost-of-care for an aging, MSK-heavy population.
- Avoided ED visits for non-specific low back pain
- Reduced low-value imaging aligned with Choosing Wisely
- Surgery diversion + shared decision support
- STARS & HEDIS quality score improvement on MSK measures
First published spine-specific actuarial model calibrated to a Medicare Advantage population. Conservative engagement at 2–5% of an MSK-attributable cohort.
Orthopedic groups, primary care, physical therapy clinics, and pain specialists seeking a guideline-concordant referral pathway for non-operative back pain — without losing visibility into patient progress.
- Initial 3D spinal assessment & curve analysis
- Personalized care plan + ongoing program
- Live care navigator coordination
- Real-time progress updates back to your team
- The patient relationship
- Surgical referrals for cases that escalate
- HIPAA-compliant visibility into outcomes
Featured program: The Scoliosis Solution® — Specialized program for adult scoliosis.
Whichever track fits you, the conversation starts the same way.
Quick form · No commitment · Direct response from our team
The difference, side by side.
Built by an orthopedic surgeon who saw the problem from inside the OR.
Dr. Michael Gardner, MD · Co-Founder & CEO of MyBackHub
After more than two decades as an orthopedic surgeon at Stanford University — treating 20,000+ patients and performing 8,000+ surgeries — Dr. Gardner reached a difficult conclusion: a significant portion of those surgeries should never have happened in the first place.
That insight became the founding thesis of MyBackHub. As Co-Founder & CEO, Dr. Gardner leads a clinical platform built around what value-based partners actually need — evidence-based, non-surgical pathways that engage members early, demonstrate measurable outcomes, and reduce the total cost of back pain care across the population.
- Stanford University School of Medicine
- Professor of Orthopedic Surgery
- 20,000+ patients treated
- 8,000+ surgeries performed
Frequently Asked Questions
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A focused 30-minute, open conversation — not a scripted demo. You share your context and goals, we listen and explore where MyBackHub might fit, and we shape next steps together based on what makes sense for your organization. No predefined deliverables, no sales sequence, no pressure.
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We're HIPAA-compliant and support standard integration patterns: API push, secure data exchange, and EMR-compatible reporting. Sample data schemas, BAA templates, and security documentation available on request.
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Usually 4-6 weeks from contract execution to first member onboarded, including data integration setup, member communication, and care navigator coordination. Faster timelines are possible for smaller initial cohorts or pilot programs.
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Yes. Standard reporting covers engagement rates, escalation patterns, clinical outcomes (pain reduction, function), and modeled cost impact. Custom dashboards available for partners with specific quality measure or board-level reporting requirements.
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Yes — language, branding, eligibility rules, escalation thresholds, and integration points are all configurable. We aim to feel like an extension of your program, not a third-party intrusion.
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Orthopedic clinical leadership reviews all care protocols and edge-case escalations. Members flagged for potential surgical referral or red-flag symptoms are triaged within 48 business hours, with documented handoff to the appropriate downstream provider.
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The biggest difference is when we engage: most MSK point solutions trigger off claims data (after imaging is ordered or after a specialty referral). We engage at the moment of complaint — upstream of escalation. We also pair AI triage with live navigators and physician oversight, rather than relying on AI alone.
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All back pain. Our triage layer handles the full spectrum of low back, mid-back, and cervical complaints — routing each into the appropriate evidence-based pathway.
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Our partnership team leads the initial call. Clinical leadership joins when the conversation involves workflow design, escalation protocols, or other medically-anchored questions.
Ready to explore a partnership?
Tell us about your organization. We'll respond with next steps tailored to your population — no commitment.
Let's talk.
Not ready to talk yet? Get the actuarial summary →